![]() The authors state that in real life people often either avoid crucial conversations or act in a counterproductive manner which feeds into the goal of the book which is to teach the reader how to address crucial conversations in a productive manner. Recognition is a key skill because crucial conversations tend to generate high-stress which causes self-defeating behavior. This skill requires practice in recognizing crucial conversations. Your approach to the conversation needs to shift as the conversation changes. Part of the value of understanding the definition of a crucial conversation stems from the fact that many crucial conversations happen during more innocuous casual conversations. fear, anger, or anticipation) are caused by the people or situation. ![]() The third attribute is that emotions are strong. Having not read ahead, I do not know if the authors explore this perception mismatch later in the book. Only one party needs to feel that the stakes are high for the conversation to be crucial for that person. The determination of whether the stakes are high is personal. An example of high stakes used in the book was the conversation between a boss and subordinate over a raise. The second attribute in the author’s model is the stakes are high. The first attribute is that there has to be differences in opinions. Chapter 1 of Crucial Conversations provides the reader with a definition of a crucial conversation for the book, hints to aid in recognizing this form of communication, and provides a rationale for why we should care.Ī crucial conversation is a conversation whose outcome can affect your life and has three basic attributes. ![]() This week we continue our re-read of Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition by Patterson, Grenny, McMillan, Switzler. ![]()
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